The Clinical Support Specialist is the primary relationship lead for the DSO accounts. The CSS is responsible for key accounts in a defined territory. The major effort of the CSS is to increase training for the end user and revenue for the company while building strong ties between BioHorizons and major accounts.
The responsibilities of this position include, but may not be limited to the following:
- Represent BioHorizons at all live surgical cases
- Book post live surgical course visits with Dentists and staff
- Assist with continued implant education
- Present continuing education content to DSO customers and potential customers
- Provide technical expertise to surgical and prosthetic customers
- Coordinates team for capital expansion opportunities – Henry Schein Interaction
- Works with the RM and TM to acquire new business by identifying strategies to gain implant, prosthetic, digital, and biologic business in the Institution/Government business segment
- Develop active, trusted partnerships with TMs
- Plans and executes a monthly travel and call pattern and budget to include weekly and monthly reporting
- Plans purpose and outcomes for meaningful business interface with all customer types
- Plans strategic travel to optimally impact regions and customers visited, drawing on TMs to help schedule meetings.
- Completes required reports timely and assures compliance with all customer interfaces
- Attends all major conventions and/or meetings that apply to and are within the specific area of responsibility
- Participates in special projects and performs other duties as required
The ideal candidate for this position will possess the following qualifications:
- Ability to attract, retain, motivate, develop and mentor team members for high performance
- Outstanding verbal and written communication skills and the ability to resolve disputes effectively
- Must have outstanding presentation and public speaking skills
- Independent decision making, analysis, and problem-solving skills
- Understand, interpret and act on financial information that contributes to business profitability
- Ability to plan and manage complex and successful projects; understand available resources, develop a timeline, budget and assign areas of responsibility
- Lead teams to achieve company goals and solve complex business issues in creative and effective ways
- Outstanding planning and organizational skills and techniques
- Communicate effectively with senior management and key stakeholders
- Strong negotiating skills and ability to effectively manage internal and external relationships
- Ability to influence, builds relationships, understand organizational complexities, manage conflict, and navigate politics
- Broad range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
- Ability to lead and develop virtual teams
- Outstanding in multiple technical skills
Education and/or Experience:
- Bachelor's Degree and/or combination of experience
- Previous dental hygeine or dental assistant experience required
- 3+ years in professional environment
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.